FAQ
PRODUCT
What makes Janane Core different from other bags?
Janane Core was designed for women balancing multiple lives — work, workouts, travel, motherhood, and everything in between.
Our bags are thoughtfully designed to carry your office and gym essentials in one elevated, structured, fashion-forward bag without compromising style or functionality.
Is the bag large enough for work and the gym?
Yes. Our bags are designed to fit your daily essentials in one place.
Depending on the size, your bag can fit:
• Laptop
• Tablet/iPad
• Water bottle
• Makeup essentials
• Gym outfit
• Shoes
• Everyday essentials
No more carrying multiple bags.
Does the bag include an insert?
Yes. Every Janane Core bag comes with a removable insert designed to help organize your essentials while keeping your bag structured and functional throughout the day.
Is the insert removable?
Absolutely. The insert is fully detachable, allowing you to wear your bag with or without it depending on your needs.
Does the bag fit a laptop?
Yes. The bag includes a dedicated compartment designed to fit most laptops and tablets comfortably.
Can I carry gym shoes inside?
Yes. The insert is thoughtfully designed to help separate and organize your essentials throughout the day.
Is the bag heavy?
Our bags are intentionally structured to maintain their shape while remaining comfortable for everyday wear.
Can I use the bag as a travel bag?
Absolutely. Janane Core was designed to move with you — from the office to the gym, and even weekend getaways.
What material is the bag made from?
Our bags are crafted from premium materials selected for durability, elegance, and everyday functionality.
Every detail — from the texture to the hardware — is intentionally chosen to create a timeless piece.
Why is the bag priced this way?
Janane Core focuses on quality, thoughtful functionality, premium materials, and timeless design.
This is more than a bag — it’s a piece designed to simplify and elevate your everyday routine.
SHIPPING & RETURNS
Do you ship internationally?
Yes, we ship worldwide.
Shipping costs and delivery times are calculated at checkout depending on your destination.
How long does shipping take?
Orders are typically processed within 2–5 business days.
Shipping timelines vary depending on your location and selected shipping method.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with tracking information.
What is your return policy?
We want you to love your Janane Core bag.
Eligible items may be returned within 14 days after delivery if unused and in original condition.
What if my item arrives damaged?
We’re so sorry.
Please contact us within 48 hours of delivery with photos of the item, and our team will help resolve the issue as quickly as possible.
Will sold-out items come back?
Some styles may return, while others are released in limited quantities.
Subscribe to our newsletter to be the first to know about restocks and future drops.
CARE GUIDE
How do I care for my bag?
To preserve the quality of your Janane Core bag:
• Store it in its dust bag when not in use
• Avoid prolonged exposure to humidity or direct sunlight
• Clean gently with a soft cloth
How should I store my bag?
We recommend storing your bag upright in its dust bag to help preserve its shape over time.
Can the bag lose its shape?
Our bags are intentionally structured to maintain their silhouette. Proper storage will help preserve the shape over time.
ORDERS & SUPPORT
How can I contact customer support?
For any questions, feel free to contact us at:
jananecore@gmail.com